Refund policy

Right of withdrawal

 

1.1. Pursuant to Directive 2011/83/EU of the European Parliament and of the Council and Government Decree No. 45/2014 (II.26.) on detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract without giving any reason within 14 days of receipt of the ordered product and may return the ordered product. In the absence of this information notice, the Consumer shall be entitled to exercise the right of withdrawal until the expiry of 1 year.

1.2. The withdrawal period shall expire 14 days after the day on which the Consumer, or a third party other than the carrier indicated by the Consumer, takes possession of the product.

1.3. The Consumer may also exercise the right of withdrawal in the period between the day of conclusion of the contract and the day of receipt of the product.

1.4. The cost of returning the product shall be borne by the consumer; the trader has not agreed to bear this cost.

1.5. In the event of exercising the right of withdrawal, the Consumer shall bear no costs other than the cost of returning the product; however, the Service Provider may claim compensation for any material damage resulting from improper use.

1.6. The Consumer shall not be entitled to the right of withdrawal in the case of a non-prefabricated product that was manufactured on the basis of the consumer's instructions or at the consumer's express request, or in the case of a product that was clearly personalised for the consumer.

1.7.         Furthermore, the consumer may not exercise the right of withdrawal

1. in the case of a service contract, after the service has been fully performed, if the trader began performance with the consumer's express prior consent and the consumer acknowledged that they would lose their right of termination once the service had been fully performed;
2. in respect of a product or service the price or fee of which depends on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
3. in respect of a product that is liable to deteriorate or expire rapidly;
4. in respect of a sealed product which is not suitable for return due to health protection or hygiene reasons if it has been unsealed after delivery;
5. in respect of a product which, by its nature, is inseparably mixed with other items after delivery;
6. in respect of alcoholic beverages the actual value of which is dependent on market fluctuations which cannot be controlled by the trader, the price of which was agreed upon by the parties at the time of the conclusion of the sales contract, but the performance of which can only take place after the thirtieth day following the conclusion of the contract;
7. in the case of a contract for work where the trader visits the consumer at the consumer's express request for the purpose of carrying out urgent repairs or maintenance;
8. in respect of the sale of sealed audio or video recordings or sealed copies of computer software if the consumer has unsealed the packaging after delivery;
9. in respect of newspapers, periodicals and magazines, with the exception of subscription contracts;
10. in the case of contracts concluded at a public auction;
11. in the case of contracts for the provision of accommodation other than for residential purposes, transport, car rental, catering or services related to leisure activities, if the contract provides for a specific date or period of performance;
12. in respect of digital content not supplied on a tangible medium, if the trader began performance with the consumer's express prior consent and the consumer, simultaneously with giving such consent, acknowledged that they would lose the right of withdrawal once performance had begun.

1.8. Following the return of the product and/or the receipt of the notice of withdrawal, the Service Provider shall, in accordance with the above legislation, refund the amount paid to the Consumer without delay, but no later than within 14 days, including the delivery fee.

1.9. For the refund, we shall use the same means of payment as used in the original transaction, unless the Consumer expressly consents to the use of another means of payment; the Consumer shall not incur any additional costs as a result of the use of this refund method.

1.10. The Consumer shall send back the goods or hand them over at the Service Provider's address without undue delay, and in any event no later than 14 days from the date on which the notice of withdrawal from the contract was sent to the Service Provider.

1.11. In the case of withdrawal in writing, it is sufficient for the Consumer to send the notice of withdrawal within 14 days.

1.12. The Consumer meets the deadline if the product(s) is/are sent back or handed over before the 14-day period has expired.

1.13. The consumer shall bear only the direct cost of returning the product, unless the trader has agreed to bear this cost.

1.14. The Service Provider shall not be obliged to reimburse the Consumer for any additional costs arising from the choice of a delivery method other than the least expensive type of standard delivery offered by the Service Provider.

1.15. The Consumer may be held liable for any diminished value of the goods only if it results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

1.16. The Service Provider may withhold the refund until it has received the goods back or until the Consumer has supplied evidence of having sent them back, whichever is the earlier.

1.17. If the Consumer wishes to exercise the right of withdrawal, the Consumer may notify the Service Provider thereof in writing via any of the Service Provider's contact details (including by using the attached form) or by telephone. In the case of written notification by post, the date of posting shall be taken into account, and in the case of notification by telephone, the time of the telephone notification. In the case of notification by post, the Service Provider accepts notifications sent as registered mail or as a parcel. The Consumer may return the ordered product to the Service Provider by post or by courier service.

1.18. The Consumer must take particular care to use the product as intended, since compensation for damage resulting from improper use shall be borne by the Consumer! Within fourteen days following the return of the product, the Service Provider shall refund the purchase price of the product, together with the shipping costs, to the bank account number provided by the Consumer.

1.19. Government Decree No. 45/2014 (II.26.) on detailed rules of contracts between consumers and businesses is available here .

1.20. Directive 2011/83/EU of the European Parliament and of the Council is available here .

1.21. The Consumer may also contact the Service Provider with any other complaints using the contact details set out in this Policy.

1.22. The right of withdrawal is available only to Users who qualify as consumers under the Civil Code (Polgári Törvénykönyv).

1.23. The right of withdrawal does not apply to businesses, i.e. persons acting in the course of their profession, independent occupation or business activity.

1.24.     Procedure for exercising the right of withdrawal:

1.24.1. If the Consumer wishes to exercise the right of withdrawal, the Consumer shall send a statement of withdrawal expressing the intention to withdraw to one of the Service Provider's contact addresses.

1.24.2. The Consumer exercises the right of withdrawal within the time limit if the Consumer sends the statement of withdrawal before the expiry of the 14th day from receipt of the product. In the case of withdrawal in writing, it is sufficient to send the statement of withdrawal within 14 days. In the case of notification by post, the Service Provider takes into account the date of posting, and in the case of notification by e-mail or fax, the time at which the e-mail or fax was sent.

1.24.3. In the event of withdrawal, the Consumer shall return the ordered product to the Service Provider's address without delay, but no later than within 14 days from the communication of the statement of withdrawal. The deadline shall be deemed to have been met if the Consumer sends the product before the expiry of the 14-day period (i.e. the product does not need to arrive within 14 days). The Customer shall bear the costs of returning the goods incurred in connection with the exercise of the right of withdrawal.

1.24.4. However, the Service Provider shall not be obliged to reimburse the Consumer for any additional costs arising from the choice of a type of delivery other than the least expensive type of standard delivery offered by the Service Provider. The Consumer may also exercise the right of withdrawal in the period between the day of conclusion of the contract and the day of receipt of the product.

1.24.5. In the case of the purchase of several products, where the individual products are delivered at different times, the buyer may exercise the right of withdrawal within 14 days from receipt of the last product delivered or, in the case of a product consisting of multiple lots or pieces, from receipt of the last lot or piece delivered.